After you contact TLC Home Health Care, we will work with you to gather all the necessary information to beast accommodate your needs. Then coordinate an initial in-home interview from which we can begin planning a comprehensive care plan for your loved one.
Initial In-Home InterviewOur VIP process begins with a complimentary in-home care interview. We will discuss your loved one’s specific needs, request and requirement’s to ensure that we match the best possible care provider with your loved one. We will share information about our professional caregivers and our services. Some of the topics we cover are:
- The services that your needing
- Your daily plan and schedule
- Our care coordinating process
- Implementation process
- Ongoing communication and follow-up plan
- Pricing and payment methods
Care Placement VisitAfter the initial assessment interview, if necessary (and where applicable), one of our Client Care Coordinators will meet with you to conduct a full assessment and design a personal care plan just for your loved one. If Medicaid is working with us, then medicaid will send out a Nurse Reviewer to perform the assessment and provide us with the plan of care to follow.
Caregiver Selection and Care Plan DesignNext, we’ll work to match one of our professional caregivers with your loved one. We pre-screen each caregiver’s experience, skill set and personality type, and then use that information to ensure a compatible match. If requested, we will set-up personal interviews with you, your family and the care providers that we have selected to work with your loved one. You tell us who you liked the most out of the 2-3 care providers.
Service BeginsOnce we have found a good caregiver match, services will start (usually within a few days of the initial assessment). A TLC care team member will contact you to confirm the caregiver, care plan and service start date.
Ongoing Follow-upWe have experienced and dedicated office staff that understands how to deliver quality and compassionate care. After the first three initial shifts one of our Client Care Coordinators will contact your loved one to see how the time together went and if they are still happy with their selection of the care provider. We call all of our clients on a weekly basis to ensure that our your loved one needs are being met. We also go above and beyond and try to ask if there are any other services that we can assist with such as: Home Health Care, Hospice care, DME, Financial questions, Nutrition, etc…
We perform random drop by visits to your loved one’s home to ensure that our quality care is top notch and to ensure compliance with the care plan. We also make it a point for the Administrator or overseeing personal to see all our clients face to face at least twice a year on a regular basis.
If there is an emergency or scheduling issue, we have someone on-call 24 hours a day, 7 days a week that can handle the situation. We also have a continuous supply of excellent caregivers who are ready in case your caregiver is ill or has an emergency. And, since all of our caregivers are our employees, we handle their compensation, insurance and benefits. We take care of all the details, so you don’t have to worry about them.